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    Championship Conduct - Excel in Care, Courtesy and Customer Service
    Sandra Renee Hicks
    Are you weary of rude, inconsiderate and incompetent conduct that has become routine in our society? Come on board to proactively address it. Clearly, major change is long overdue. Top level conduct is the best response to the low standards that are now commonly on display.

    Price:  $3.99

    from Amazon.com!
    Also available in other formats from: Smashwords.com
    book excerpt

    Can we say, "good morning;" "good afternoon;" "good evening;" "please;" "thank you;" "pardon me;" "I apologize;" "excuse me;" "hold on, please;" "thank you for holding;" "may I help you; "and "how may I serve you?" All together now. "Courtesy is fundamental!"


    I grew up in an era when, more often than not, decency and courtesy was on display. There was more love for and fear of God, consistent respect for parents and elders, as well as for neighbors, teachers, and those in other positions of authority. We wouldn't dare address an elder without the title of Miss or Mister. It was, "Miss Harris," or "Mr. Harris" and the same such expressions for all who were elders.

    God-fearing people were, in larger numbers, passionate about love and service to God. Memory brings to mind when my family regularly, in various forms, extended hospitality to others. I remember Christians and other people helping one another more.

    I'm not certain when decency tendencies began to shift. Likely, it was a gradual shift that initially went largely unnoticed. Where we are now with it is a huge difference from where we were then. Does anyone remember when, in more instances, your word was your bond? People, more frequently, did what they said they would do.
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